Quality Guarantee / Refund Policy (reject)

At Hosta Choice Gardens, we strive to offer top-quality hostas and ensure customer satisfaction. Review our return/refund policy to know your rights and obligations.

1. Satisfaction Guarantee: We guarantee that your hostas will arrive healthy and true to name. If you are not satisfied with the condition of your order upon arrival, please contact us within 7 days.

 

2. Reporting Issues:

 

At Hosta Choice Gardens, our commitment to providing top-quality hostas is paramount. We understand that customer satisfaction is essential, and we have established clear policies to ensure that our customers are informed of their rights and obligations regarding their purchases.

Satisfaction Guarantee: We guarantee that your hostas will arrive healthy and true to their name. In the event that you are not satisfied with the condition of your order upon arrival, we encourage you to contact us within 7 days. This allows us to address any concerns promptly and effectively.

Reporting Issues: If your hostas arrive damaged or unhealthy, it is crucial to notify us within 48 hours of delivery. To facilitate a thorough assessment of the situation, please include photographs of the plants and the packaging. This information is vital for us to understand the issue and take appropriate action.

Our quality guarantee is designed to ensure that you receive the best possible products. We take pride in our hostas and are dedicated to maintaining high standards throughout our shipping and handling processes. By adhering to our policies, you can help us serve you better and ensure a satisfactory resolution to any issues that may arise.

We appreciate your trust in Hosta Choice Gardens and look forward to providing you with exceptional hostas that enhance your garden experience.

 

• Damaged/Unhealthy Hostas: If your hostas arrive damaged or unhealthy, please notify us within 48 hours of delivery. Include photos of the plants and packaging to help us assess the situation.
• Incorrect Order: If you receive the wrong variety or an incorrect order, contact us immediately with your order number and details of the issue.

3. Return Process:

 

- Email us with your order number and a detailed problem description.

- Attach photos of any damaged or incorrect plants.

- We will review your request and provide instructions for returning the plants

if necessary.

 

4. Refunds and Replacements:

 

- Damaged/Incorrect Orders: We will offer a full refund or replacement for

hostas that arrive damaged or are incorrect, at no additional cost to you.

- Unsatisfactory Hostas: For unsatisfactory but not damaged plants, we may

offer a store credit or an exchange, provided they are returned within 14 days

in their original condition and packaging.

 

5. Conditions for Returns:

 

- Hostas must be returned in their original packaging and condition. Hostas

that have been planted, altered, or improperly cared for are not eligible for

return.

- We reserve the right to refuse returns if the plants do not meet these

conditions.

 

6. Non-Returnable Items:

 

Due to the perishable nature of live hostas, we cannot accept returns on

hostas that have been planted or significantly altered. Please ensure the

hostas are kept in their original condition if you intend to return them.

 

7. Shipping Costs:

 

- Original shipping costs are non-refundable.

- If a replacement is sent due to damage or error on our part, we will cover the

shipping costs.

- Customers are responsible for return shipping costs, except in cases of

damage or error.

 

8. Care of your new Hostas:

 

      At Hosta Choice Gardens, we recognize that gardening is a dynamic              interaction between humans and nature. While we strive to provide high-quality hostas, it is essential to understand that once our products are in your care, various factors can influence their growth and health. These factors are often beyond our control and can significantly impact the success of your gardening endeavors.

Additionally, all plants can be susceptible to damage from various sources, including human interaction, animals, insects, and diseases. Such damages can compromise the integrity of the plant and affect its overall health. It is advisable to monitor your hostas regularly for any signs of distress and take appropriate action as needed.

Environmental conditions such as winter kill, drought, and over-watering also play a significant role in plant health. For instance, extreme cold can lead to winter kill, while insufficient water can cause drought stress. Conversely, over-watering can result in root rot and other complications. Understanding the specific needs of your hostas and adjusting your care accordingly is vital for their survival.

Moreover, poor planting site conditions can hinder the growth of your hostas. Factors such as soil quality, drainage, and sunlight exposure must be considered when selecting a planting site. Ensuring that your hostas are placed in an environment conducive to their growth will enhance their chances of thriving.

We understand that gardening can present challenges, and we do not want to see you fail in your efforts. If you encounter problems with your hostas, we encourage you to reach out to us via email. We are committed to providing guidance and support to help you navigate any issues you may face. We aim to assist you in finding solutions and improving your gardening experience.

In conclusion, while we provide quality hostas, the responsibility for their care ultimately lies with the gardener. By being aware of the various factors that can affect hosta health and seeking assistance when needed, you can enhance your chances of success in your gardening endeavors.

9. Customer Support:

We are here to assist you with any questions or concerns. Please reach out to us via email for prompt assistance.

 

Thank you for choosing Hosta Choice Gardens for your hosta needs. We value your business and are committed to providing excellent customer service and quality hostas.