Shipping Particulars

Order processing times:

At Hosta Choice Gardens, we prioritize the well-being of our plants and the convenience of our customers. As such, we are pleased to announce that shipping for the year 2025 will commence on May 19th, contingent upon weather conditions. This timing is strategically chosen to ensure that our plants are shipped at their optimal health and vigor.

Prior to shipping, we will always reach out to confirm whether the scheduled shipping date is convenient for you. This proactive communication allows us to accommodate your preferences and ensure that you are prepared to receive your order. Our commitment to customer satisfaction is paramount, and we strive to provide a seamless experience from order placement to delivery.

It is essential to note that weather conditions can significantly impact the shipping process. We will monitor both local and destination weather patterns closely to mitigate any potential delays. Should there be any concerns regarding the shipping schedule, we will communicate promptly to keep you informed.

We appreciate your understanding and cooperation as we navigate the complexities of shipping live plants. Our goal is to deliver your order in the best possible condition, ensuring that your gardening experience is both enjoyable and successful.

Shipping perishable plants requires careful planning and adherence to specific schedules to ensure the health and viability of the plants upon arrival. To optimize the delivery process, we have established a structured shipping schedule.

All orders are shipped exclusively on Mondays and Tuesdays. This practice is implemented to guarantee that customers receive their orders before the weekend, minimizing the risk of prolonged transit times that could adversely affect the plants. It is important to note that shipments are not dispatched on holiday Mondays.

For orders destined for Alberta and British Columbia, shipments will consistently depart on Mondays. However, it is crucial to understand that while we strive for timely delivery, we cannot assure that these orders will arrive before the weekend. Particularly for Vancouver Island, shipments may take approximately 8 to 9 days to reach their destination.

Each shipment is meticulously packed to withstand a journey of up to ten days. This careful preparation is essential to maintain the integrity of the plants during transit. If an order is placed before Tuesday at 5 p.m. (local time), it will be prioritized for shipping the following week. Conversely, orders received after this cut-off time will be scheduled for shipment within a 14-day window.

Customers are encouraged to monitor their email for personalized updates regarding the fulfillment and shipping of their orders. This communication will provide essential information regarding the status of the shipment and any relevant details that may arise during the process.


Shipping details and cost: 

Preparing and shipping live plants involves a meticulous process that requires significant time and resources. As the horticultural industry evolves, so too do the methods of shipping plants to ensure their safe arrival at their destination. Starting in 2025, we will introduce a simplified shipping process that allows customers to choose between two reputable shipping carriers: Canada Post and Purolator.

Both shipping options will offer two distinct rates and delivery times, providing flexibility based on customer needs. The shipping rates are calculated based on the dimensions of the shipping box and the total weight of the package. This approach ensures that customers are charged fairly according to the actual shipping costs incurred.

To enhance the accuracy of our shipping estimates, we undertook a comprehensive analysis during the previous shipping season. This involved weighing each hosta plant at various stages of the packing process. We recorded the weight before wrapping the roots, after wrapping, and again after encasing each individual hosta in kraft paper. Finally, we weighed the entire package, including the plants and packing materials. This rigorous methodology has allowed us to develop a reliable system for estimating the weight of each order.

Our commitment to providing accurate shipping estimates is paramount. We understand that the shipping of live plants can be a delicate matter, and we strive to ensure that our customers receive their orders in optimal condition. By implementing these new shipping options and refining our weight estimation process, we aim to enhance the overall customer experience while maintaining the integrity of the plants during transit.


 

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